Fitness Customer Service Representative
Fitness Customer Service Representative
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet/meet potential members, providing a great customer experience.
- Handle front desk related tasks: (Answering phone calls in a polite and friendly manner to assist with questions or concerns; Taking info calls and tours; Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.)
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
APPLY AT LINK BELOW.
Condition:
New
Seller Type:
Private Seller
Experience Required:
Yes
Hourly Maximum:
0
Hourly Minimum:
0
Maximum Salary:
0
Minimum Salary:
0
Pay Type:
Hourly
Placed On:
Listing Expires On: